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Shipping Policy

Unless otherwise stated, orders placed for delivery within Europe (excluding the UK and Ireland) will be sent from our warehouse based in the Netherlands, normally with DPD and their local delivery partners. Any associated duty fees payable to customs at the border (for countries outside of the EU, for example) will be your responsibility to cover.

Delivery time frames : All delivery time frames are estimated, we cannot guarantee delivery within this time frame due to unforeseen circumstances, including customs delays at country borders. Estimated delivery time frames are as follows:

  • The Netherlands: 1-3 business days
  • Zone 1: 2-5 business days
  • Zone 2: 3-7 business days 
  • Zone 3: 4-8 business days
  • Denmark and Sweden: 2-5 business days
  • Norway: orders for Norway are dispatched on a Thursday and will take 3-5 business days to arrive. 
  • Rest of Europe: 5-10 business days
  • Russia: 5-10 business days, subject to customs delays at the border. Please anticipate additional delays.                               

Freight & handling (Shipping) charges :

EU SHIPPING & HANDLING RATES 
       
COUNTRY < €100 €101 - 200 > €200
The Netherlands & Ireland  € 5 € 10 FREE
Zone 1  € 10 € 20 FREE
Zone 2 € 15 € 30 FREE
       
COUNTRY < €50 €51 - 250 > €250
Zone 3 € 15 € 30 € 40
       
COUNTRY < €40 €41 - 200 > €200
Rest of Europe € 15 € 40 € 50
       
COUNTRY < kr 1000 kr1001 - 2500 > kr2500
Denmark kr 100 kr 200 FREE
Norway kr 150 kr 250 kr 300
Sweden kr 100 kr 200 FREE
       
COUNTRY < €40 €41 - 200 > €200
Russia € 25 € 50 € 70

Zone 1: Austria, Belgium, Germany, Luxembourg and Switzerland

Zone 2: Czech Republic, France, Italy, Lichtenstein, Monaco, Spain

Zone 3: Bosnia & Herezegovina, Bulgaria, Croatia, Estonia, Finland, Hungary, Latvia, Lithuania, Poland, Romania, Serbia, Slovakia, Slovenia

Rest of Europe: Albania, Andorra, Belarus, Channel Islands, Cyprus, Farroe Islands, Gibraltar, Greece, Greenland, Iceland, Macedonia, Malta, Moldova, Montenegro, Portugal, San Marino, Turkey, Ukraine, Vatican

Payment Methods
We currently accept iDeal, bank transfer, direct debit, MasterCard, Maestro, Visa, Mister Cash, Giropay and SOFORTbanking in all European regions that pay in Euro and Great British Pound through MultiSafePay, our preferred online payment provider. We also accept payment through Paypal in all European regions, including Scandinavian countries that pay in crown.

Both MultiSafePay and Paypal offer ultra safe & secure payment options, you will be directed to their respective websites to enter your payment details at checkout.

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