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Shipping Policy

For in-depth information on shipping times within your region

1.    Shipping: phil&teds online will ship throughout the world, except for the African continent (due to prohibitive freight charges). Please note that phil&teds takes no responsibility for the payment of customs duties, import and other such taxes or levies as the freighted product may attract. Payment of such fees remains the responsibility of the purchaser. 

2.    Unites States and territories: From the USA region shop we can only ship to the 48 mainland states.  From the 'Rest Of World' region, we can ship to Puerto Rico, Alaska and Hawaii.  We cannot ship to PO Boxes, APO's or FPO's (military addresses outside the 50 main states). 

3.    Delivery time frames: All delivery time frames are estimated, we cannot guarantee delivery within this time frame due to unforeseen circumstances, including customs delays at country borders. Estimated delivery time frames are as follows:

  • NZ: 2-4 business days. Additional 2 business days for delivery to rural properties. 
  • AUS: 2-4 business days to VIC; 3-5 business days to NSW, TAS & SA; 4-6 business days to QLD; 5-8 business days to WA & NT. Additional 2-3 days for delivery to rural properties.                           
  • USA: 4-6 business days
  • Europe: 2-4 business days to the Netherlands; 5-8 business days for all other Western Europe countries; 7-10 business days for East Europe countries and those outside of the EU.                                                       
  • UK & Ireland: 4-7 business days. Additional 2 business days for delivery to rural properties.
  • China: 1-2 business days (including Saturday) China-wide
  • Rest of World: 5-8 business days.  

5. Freight & handling (Shipping) charges:

  • New Zealand: free on all orders NZ$50 and over. Orders under NZ$50 pay NZ$5 per item (max freight charge NZ$10)
  • Australia: Orders under AU$50 pay AU$8, orders between AU$50 and $199 pay $15, orders AU$200 and over pay AU$35
  • USA: Orders under US$100 pay US$5, orders US$100 and over pay US$10
  • Canada: Orders under CA$100 pay CA$10, orders CA$100 and over pay CA$20
  • UK: free on all orders GB£50 and over. Orders under GB£50 pay GB£5 per item (max freight charge GB£10)
  • China: Free on all orders
  • Rest of World: Orders under US$300 pay US$70, orders between US$301 and $999 pay $150, orders US$1000 and over pay US$200
  • Europe:
EU SHIPPING & HANDLING RATES 
       
COUNTRY < €100 €101 - 200 > €200
The Netherlands & Ireland  € 5 € 10 FREE
Zone 1  € 10 € 20 FREE
Zone 2 € 15 € 30 FREE
       
COUNTRY < €50 €51 - 250 > €250
Zone 3 € 15 € 30 € 40
       
COUNTRY < €40 €41 - 200 > €200
Rest of Europe € 15 € 40 € 50
       
COUNTRY < kr 1000 kr1001 - 2500 > kr2500
Denmark kr 100 kr 200 FREE
Norway kr 150 kr 250 kr 300
Sweden kr 100 kr 200 FREE
       
COUNTRY < €40 €41 - 200 > €200
Russia € 25 € 50 € 70

Zone 1: Austria, Belgium, Germany, Luxembourg and Switzerland

Zone 2: Czech Republic, France, Italy, Lichtenstein, Monaco, Spain

Zone 3: Bosnia & Herezegovina, Bulgaria, Croatia, Estonia, Finland, Hungary, Latvia, Lithuania, Poland, Romania, Serbia, Slovakia, Slovenia

Rest of Europe: Albania, Andorra, Belarus, Channel Islands, Cyprus, Farroe Islands, Gibraltar, Greece, Greenland, Iceland, Macedonia, Malta, Moldova, Montenegro, Portugal, San Marino, Turkey, Ukraine, Vatican

6.    Payment Methods
We currently accept Visa, MasterCard and PayPal. You will be required to provide your name, credit card number, expiration date, and the CW number on the back of your card. 
PayPal is a unique way to send money online, to anyone who has an email account. PayPal allows you to shop without sharing any financial information, and is 100% protected against unauthorized payments. You must first have a PayPal account established through www.paypal.com before we can process your order via PayPal.

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