Questions? Feedback? powered by Olark live chat software


Webshop orders

Q.   I want my order now! When can I expect it?

A.   Orders for items that are in stock will be processed and sent for dispatch the day they are placed, or the following business day for orders placed over the weekend. For delivery time frames where you are, have a read of our  shipping information .

Q.   Can I backorder a product that's not in stock? 

A.   Absolutely! You can order any current line product whether it's physically available to ship or not. Take a look at the shipping time frame indicated on the product page to see whether you're 'placing a backorder' or if your product is available to send immediately.

Q.   Can my order be delivered to a PO Box?

A.   No, unfortunately we can only deliver to a physical address. Buggies are big!

Q.   How will my order be sent and can you provide tracking details?

A.   We will arrange for your order to be sent from within the country of delivery where we can, in most cases by courier. If we are shipping your order internationally, contact us to request tracking details if you need them. If you are based in the USA, feel free to call your delivery company directly at 1-800-GO-FEDEX to track your order. Be sure to have your delivery address on hand for the FedEx team.

Q.   What version vibe front wheel do I need to order?

A.   Use our guide below to help you identify what wheel you need. The shaft of