phil&teds takes product safety and safe use seriously. We take the utmost care in designing products to meet or exceed safety standards all over the world.
We are extremely proud of our safety record, our proactive approach to product management, and our long term relationship with parents, all over the world. Sometimes, new concerns arise outside the testing and production framework that require immediate attention. We are proud to make positive, pro-active product improvement measures.
Why we think recalls are a good thing
At phil&teds safety comes first that’s why we pride ourselves on attaining relative standards for all our products and keeping up to date with legislation in all our markets and complying. The main worldwide recognised standards are the British/European (BSEN), Australian/New Zealand (AS/NZS) and American (ASTM). We exceed these and product safety standards in all 50 countries that we operate in. Also proving our dedication to the cause we’re the first and only juvenile hardware company to achieve full CPSIA compliance with the new CPSIA standard in the US - exciting stuff! - Check out our product compliance listing.
The following products have required such action.
| Date | Product | |
| 29 - 09 - 2009 | Tott Carseat - belt lock size (safety advisory) | |
| 16 - 08 - 2008 | Dash Inline Buggy - handle mechanism (certain models) | |
| 01 - 04 - 2008 | e3 sport V1 - hinge cover | |
In USA please refer to www.cpsc.gov for further details. |
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Tott Carseat - Belt Lock
SAFETY ADVISORY: IMPORTANT INFORMATION WHEN USING THE SEAT BELT LOCK WITH YOUR TOTT CAR SEAT
When do you use the seat belt lock? This stage is generally for children 3 – 6 years old and weighing 15 – 25kg. When a child is too large for the Tott harness, they need to use the adult seat belt, over the Tott. It secures children too large for the Tott harness, yet too small for the adult seat belt alone. Once older/heavier, they can use the Tott booster seat alone, with the seat back removed.What is the seat belt lock? This part comes with the Tott and is stored inside the cover at the rear of the booster cushion.
Using the seat belt lock: (1) Feed the seat belt lock through the top harness slot in the Tott seat back (left side when seated on left of car, and right side when seated on right side of car). (2) Pull the harness adjuster strap (at front of booster seat) to tighten the belt lock strap firmly against seat back. The seat belt lock should sit just above the child’s shoulder. (3) Feed the upper part of the adult seat belt through the seat belt lock and check that seat belt is taut, not slack. Make sure the seat belt is not twisted. Also check that the cover is not impeding the movement or fit of the seat belt webbing in any way.
Checking the seat belt lock: Always check that the seat belt lock is functioning properly - pull the adult seat belt through the lock, and ensure that the belt retracts, by itself. This is best tested when a child is secured in the seat.
If the adult belt is not retracting through the seat belt lock unassisted, please email phil&teds by clicking on the following link:Dash Inline Buggy - Handle Mechanism
Frame replacement - due to a small number of reports (one report too many!) of the apparent failure of the trigger actuated hinge lock mechanism to engage on one side, phil&teds have recalled all affected dash stock and replaced their frames. In the final step of this recall phil&teds are asking all dash buggy owners, for their own piece of mind, to make a final check of their frame. A buggy with a frame serial number CD0108/XXXX/XXXXX through to CD0808/XXXX/XXXXX will need a replacement frame - if you have one of these serial numbers click here to register your details (this will also show you how to find your serial number), or contact your retailer or distributor.
Dash Inline Buggy - Handle Mechanism - click here to register your details
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e3, sport v1 - folding mechanism cover to secure buggy in folded position
USE OF HINGE COVERS IS ESSENTIAL ON THESE BUGGY MODELS.
Some e3/sportv1 inline® buggy users are not using the folded frame-lock straps. In such cases, the buggy may unexpectedly unfold, causing the front part to flip forward. If this happens and the person also has their hand in the main hinge (in spite of the sticker on the frame warning against this), injury can result.
The hinge covers reduce the risk of injury when folding or unfolding your sport v1 or e3 buggy.
Important: you must NOT have a child in your buggy when folding it.
Please contact your local retailer.
