phil&teds takes product safety and safe use seriously. We take the utmost care in designing products to meet or exceed safety standards all over the world.
We are extremely proud of our safety record, our proactive approach to product management, and our long term relationship with parents, all over the world. Sometimes, new concerns arise outside the testing and production framework that require immediate attention. We are proud to make positive, pro-active product improvement measures.
From time to time, we’ll have a great idea to improve our products that may require an additional part or repair, modifications or replacement after the manufacturing process. In most cases, a simple (free) replacement part is all that’s needed. If you have any concerns or questions please contact us or your retailer. We will be happy to respond.
At phil&teds safety comes first that’s why we pride ourselves on attaining relative standards for all our products and keeping up to date with legislation in all our markets and complying. The main worldwide recognised standards are the British/European (BSEN), Australian/New Zealand (AS/NZS) and American (ASTM). We exceed these and product safety standards in all 50 countries that we operate in. Also proving our dedication to the cause we’re the first and only juvenile hardware company to achieve full CPSIA compliance with the new CPSIA standard in the US - exciting stuff! - Check out our product compliance listing .
The following products have required such action:
|08-17-2011||metoo highchair - free repair kit|
|07-28-2011||explorer / hammerhead strollers - frame upgrade|
|01-21-2011||sport V2 / classic V1 - hinge cover|
|08-16-2008||Dash Inline Buggy - handle mechanism (certain models)|
|01-04-2008||e3 sport V1 - hinge cover|
In USA please refer to www.cpsc.gov for further details.
IMPORTANT SAFETY NOTICE
Consistent with our unwavering commitment to safety, and in conjunction with the U.S. Consumer Product Safety Commission, phil&teds USA is announcing a voluntary Recall to Repair of metoo clip-on highchairs sold after May 2006. This Recall is being conducted in response to reports that one or both table clamps have come free from a table or other surface, posing fall and amputation hazards to children. There have been 19 reported incidents, including two incidents involving sever and, in one case, permanent finger injury to children under 18-months old.
Safety is our first priority. You should stop using the metoo clip-on highchair immediately, and order a free repair kit that we are making available to metoo owners. Owners of chairs without plastic spacers will receive a repair kit consisting of new instructions, rubber clamp boots, and plastic spacers. Replacement Instructions are available to all customers on our website.
1. Order by phone: call phil&teds Customer Care at 1-855-652-9019 between the hours of 9am and 5pm Mountain Time; or
2. Order online: Click here to order online
To receive new user instructions, please visit our website at http://philandteds.com/en/instructions . phil&teds stresses that all users should read and adhere to the new instruction manual which contains valuable safety tips and service recommendations.
Should you have any questions please contact one of our trained customer service representatives at: 1-855-652-9019 or firstname.lastname@example.orgCPSC Press Release
IMPORTANT SAFETY NOTICE
We’re always seeking ways to improve the function and safety of products through our continuous innovation program, and when feasible to do so we make those improvements available to owners of older versions of the product.
We implemented the upgrade in production some months ago, creating ‘Series 2’ Explorer and Hammerhead buggies, and are undertaking an initiative to make the new brake available to owners of Series 1 (pre January 2011) Explorer and Hammerhead buggies, identifiable by serial numbers between 0610/0001(June 2010, unit number 1), and 0111/4788(January 2011, unit number 4788). The serial numbers are read as follows – MMYY/unit number
In cooperation with the CPSC and Health Canada, phil&teds, USA is announcing a recall of our explorer and hammerhead strollers. The brakes may fail on affected strollers, posing a risk of injury. This will involve, free of charge to all affected consumers, a new brake assembly.
Our solution is to replace the brake assembly with the upgraded ‘Series 2’ system. In the case of explorer owners phil&teds will send consumers a complete new frame fitted with a new brake assembly. Explorer consumers can perform an in-home swap out of the affected frame. For hammerhead consumers, phil&teds will provide a pre-paid return shipping carton so the stroller can be returned to phil&teds where the brake assembly will be replaced and the stroller returned to you.
Higher than normal warranty repair levels have been recorded in other countries, to Series 1 hammerhead and explorer strollers, and reports of users experiencing brake failure, which of course presents a potential safety risk. There have been no incidents reported in the USA or Canada.
We ask that you identify if your stroller is affected (see below). If it is, stop using the stroller immediately and request a free brake assembly upgrade by either:
NOTE: this only applies to pre-January-2011 explorers and hammerheads; it does not apply to newer explorers and hammerheads which already have the Series 2 brake; nor does it apply to any other model of phil&teds buggy.CPSC and Health Canada joint release
IMPORTANT SAFETY NOTICE
Consistent with our unwavering commitment to safety we are providing consumers with notice of a voluntary recall to repair and upgrade the discontinued sport v2 and classic v1 strollers, manufactured between March 2008 and June 2010.
In cooperation with the U.S. Consumer Product Safety Commission, we are providing free of charge to all affected consumers a free self-fit hinge cover. This is in response to a very small number of reported cases of adult users catching a finger in the hinge mechanism of the sport v2 (which shares a hinge with the classic v1).
The voluntary recall to repair is to alert sport v2 and classic v1 owners of the possible risk of an amputation and laceration injury stemming from an adult user catching a finger in the hinge while folding or unfolding one of these strollers.
Of the phil&teds stroller range only these two strollers are affected by this recall. All other models have different hinge mechanisms.
Safety is our first priority and through this voluntary effort we urge consumers to immediately obtain and fit the free kit which may be obtained through one of the following methods:
Should you have any queries at all please feel free to contact one of our trained customer service representatives us on: 1-855-652-9019
phil&teds stresses that all users should read and adhere to the instruction manual which contains valuable safety tips and service recommendations.
Frame replacement - due to a small number of reports (one report too many!) of the apparent failure of the trigger actuated hinge lock mechanism to engage on one side, phil&teds have recalled all affected dash stock and replaced their frames. In the final step of this recall phil&teds are asking all dash buggy owners, for their own piece of mind, to make a final check of their frame. A buggy with a frame serial number CD0108/XXXX/XXXXX through to CD0808/XXXX/XXXXX will need a replacement frame - if you have one of these serial numbers click here to register your details (this will also show you how to find your serial number), or contact your retailer or distributor.
USE OF HINGE COVERS IS ESSENTIAL ON THESE BUGGY MODELS.
Some e3/sportv1 inline® buggy users are not using the folded frame-lock straps. In such cases, the buggy may unexpectedly unfold, causing the front part to flip forward. If this happens and the person also has their hand in the main hinge (in spite of the sticker on the frame warning against this), injury can result.
The hinge covers reduce the risk of injury when folding or unfolding your sport v1 or e3 buggy.
Important: you must NOT have a child in your buggy when folding it.
Please call phil&teds Customer Care at 1-855-652-9019 between the hours of 9am and 5pm Mountain Time to order your free hinge cover set and fitting instructions.