Product Safety & Recalls
phil&teds takes product safety and safe use seriously. We take the utmost care in designing products to meet or exceed safety standards all over the world. We are extremely proud of our safety record, and our proactive approach to product management. Sometimes, new concerns arise outside the testing and production framework that require immediate attention. We are proud to make positive, pro-active product improvement measures and if we consider it necessary, then we will recall a product. This is a good thing. Most recalls are "to repair", so most likely if we recall a product, you need simply register online & be sent the new part, for you to fit in your home. We know that your convenience & continued use of the product is important.
At phil&teds safety comes first that's why we pride ourselves on attaining relevant standards for all our products and keeping up to date with legislation in all our markets. The main worldwide recognised standards are the British/European (BSEN), Australian/New Zealand (AS/NZS) and American (ASTM). It is quite a challenge for us to meet or exceed product safety standards in all 50 countries that we operate in.
The following products have required such action:
|17-07-2015||phil&teds cushy ride & double kit cushy ride – free replacement||Upgrade|
|10-04-2014||TS26 (Travel System 26 Car Seat Adaptors) - free replacement||Upgrade|
|17-06-2011||Early-model explorer and hammerhead buggies - free frame swap||Frame swap|
|21-02-2011||metoo highchairs - table clamp sheaths||Retro-fit kit|
|19-01-2011||sport v2 / classic v1 - hinge cover||Repair|
|16-08-2008||dash inline buggy - handle mechanism (certain models)||Upgrade|
|01-04-2008||e3 sport v1 - hinge cover||Upgrade|
phil&teds cushy ride & double kit cushy ride – free replacement
phil&teds is announcing in cooperation with Health Canada a voluntary "Recall to Replace" our Cushy Ride Stroller Liners sold as an accessory from 2009 to July 10, 2015. This padded liner comes in various colours, such as light blue, pink, mustard yellow and olive. It provides added comfort for use in children’s strollers.
How to Identify Inventory
|Cushy Ride Colour||Item Code (large - main seat)||Item Code (small - double kit)|
At that time of production, the lowest detectable limit of testing quantification was 600 mg/kg for TCEP in PU foam and no detectable TCEP was detected on the product. The cushy ride was tested in June 2015 with recently updated testing procedures to show the Cushy Ride was testing at a range of 314 to 330 mg/kg of TCEP, above the new acceptable level of 0 since TCEP was added as a hazardous material by Health Canada in 2014. Health Canada has published that any product made, in whole or in part, of polyurethane foam (PUF) contains tris (2-chlorethyl) phosphate (TCEP) and has the potential pose a chemical hazard to young children under three years of age. Migration of TCEP from PUF products as a result of young children’s mouthing behaviour may contribute to oral exposure to this substance including through fabric covering, sucking or chewing.
Neither phil&teds nor Health Canada has received any reports of incidents or injuries to Canadians related to the use of this product.
If you have purchased a cushy ride liner please stop using the product. These products should be discarded in your household garbage in such a way that they cannot be used or re-sold. For getting your replacement, please fill in the form from here . Should you have any queries, please email to firstname.lastname@example.org.