Product Safety & Recalls

phil&teds takes product safety and safe use seriously.  We take the utmost care in designing products to meet or exceed safety standards all over the world. We are extremely proud of our safety record, and our proactive approach to product management. Sometimes, new concerns arise outside the testing and production framework that require immediate attention. We are proud to make positive, pro-active product improvement measures and if we consider it necessary, then we will recall a product.  This is a good thing.  Most recalls are "to repair", so most likely if we recall a product, you need simply register online & be sent the new part, for you to fit in your home.  We know that your convenience & continued use of the product is important.

At phil&teds safety comes first that's why we pride ourselves on attaining relevant standards for all our products and keeping up to date with legislation in all our markets. The main worldwide recognised standards are the British/European (BSEN), Australian/New Zealand (AS/NZS) and American (ASTM). It is quite a challenge for us to meet or exceed product safety standards in all 50 countries that we operate in. 


The following products have required such action:

Date Product Type
17-07-2015 phil&teds cushy ride & double kit cushy ride – free replacement Upgrade
10-04-2014 TS26 (Travel System 26 Car Seat Adaptors)  - free replacement Upgrade
17-06-2011 Early-model explorer and hammerhead buggies  - free frame swap Frame swap
21-02-2011 metoo highchairs  -  table clamp sheaths Retro-fit kit
19-01-2011 sport v2 / classic v1  -  hinge cover Repair
16-08-2008 dash inline buggy  -  handle mechanism (certain models) Upgrade
01-04-2008 e3 sport v1  -  hinge cover Upgrade




phil&teds cushy ride & double kit cushy ride – free replacement

phil&teds is announcing in cooperation with Health Canada a voluntary "Recall to Replace" our Cushy Ride Stroller Liners sold as an accessory from 2009 to July 10, 2015. This padded liner comes in various colours, such as light blue, pink, mustard yellow and olive. It provides added comfort for use in children’s strollers.

How to Identify Inventory

Cushy Ride Colour Item Code (large - main seat) Item Code (small - double kit)
Red VCR_V1_11 VDKCR_V1_11
Pink VCR_V1_17 VDKCR_V1_17
Light Blue VCR_V1_33 VDKCR_V1_33
Mustard Yellow VCR_V1_4 VDKCR_V1_4
Black VCR_V1_5 VDKCR_V1_5
Olive VCR_V1_8 VDKCR_V1_8


vibe vibeDK cushy ride recall1

At that time of production, the lowest detectable limit of testing quantification was 600 mg/kg for TCEP in PU foam and no detectable TCEP was detected on the product. The cushy ride was tested in June 2015 with recently updated testing procedures to show the Cushy Ride was testing at a range of 314 to 330 mg/kg of TCEP, above the new acceptable level of 0 since TCEP was added as a hazardous material by Health Canada in 2014.   Health Canada has published that any product made, in whole or in part, of polyurethane foam (PUF) contains tris (2-chlorethyl) phosphate (TCEP) and has the potential pose a chemical hazard to young children under three years of age. Migration of TCEP from PUF products as a result of young children’s mouthing behaviour may contribute to oral exposure to this substance including through fabric covering, sucking or chewing.

Neither phil&teds nor Health Canada has received any reports of incidents or injuries to Canadians related to the use of this product.

If you have purchased a cushy ride liner please stop using the product. These products should be discarded in your household garbage in such a way that they cannot be used or re-sold. For getting your replacement, please fill in the form from here . Should you have any queries, please email to

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