Why we collect personal information
We collect your personal information because it helps us deliver a superior level of customer support, but primarily to allow us to complete your order (contact, shipping, payment). Additionally, your personal information can allow us - when permitted by you - to keep you posted on the latest product announcements, special offers, and events that you might like to hear about. Your information will remain confidential, and we will protect the information by all reasonable means. We will never share your information to outside parties, except to the extent required to successfully process and deliver your order. (When transferred to a secure source - such as a credit company - the security of your personal information is safeguarded by encryption measures. In addition, numerous security measures protect our own system from intrusion).
What information we collect and how we may use it
There are a number of situations in which your personal information may help us give you better products. For example:
- When you interact with phil&teds, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the phil&teds products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue.
We may on occasion also collect information for market research purposes — such as your occupation and where you use your computer — to gain a better understanding of our customers and thus provide more valuable service.
Disclosure of your information
phil&teds takes your privacy very seriously. phil&teds does not sell or rent your contact information to other marketers. However, we may relinquish your information in circumstances in which we are required to do so:
Where required by law or regulation or when requested to do so by a government agency;
Where we have reasonable grounds to suspect that you or an associated party or company may be engaged in fraudulent activity or other deceptive practice that a law enforcement agency should be made aware of; or
To appropriate agencies or persons, should your communication suggests possible harm to others
Within the phil&teds Group (phil&teds, Mountain Buggy, Mokopuna, Mahu)
Publicly displayed information
If you use a bulletin board feature (eg "Reviews") you should be aware that any information you share is visible to other users. Personally identifiable information you submit can be read, collected, or used by other individuals to send you unsolicited messages. phil&teds is not responsible for the personally identifiable information you choose to submit in these forums.
How we protect your personal information
phil&teds and its fulfillment partners employ takes administrative, technical, and physical measures to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
phil&teds recognizes that parents, guardians, or other adults purchase our products for use with children. We do not knowingly collect personal information from children under 13. If a child under 13 submits personal information to phil&teds and we learn that that personal information is the information of a child under 13, we will attempt to delete the information as soon as possible.
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