Written by: Shane
Thursday 20 November 2014
I live in Dublin and found the whole process of getting new wheels very frustrating.
I bought the Phil & Ted's Promenade from Tony Kealy's in Walkinstown. The front wheels are not particularly good and leaves get trapped between the wheels and mudguards all the time. Our Promenade's wheels were knocked out of alignment and regularly got stuck. So I decided to get new wheels. Tony Kealy's told me it would take 4 weeks or more to get new wheels. I went on to your website and found I could order the wheels and have them dispatched promptly. I rang Tony Kealy's who told me that yes, this was true and I was "better off ordering them myself" because they would not get them as fast as I could. I find that hard to believe. I wasted time and effort on all of this (I'm giving you the abridged version). I did order the wheels and had to drop them out to Tony Kealy's and have them fit them. All took way too long. The new wheels are again sticking and jamming in the ground and I'm hoping it's just autumn leaves. All in all not a great experience.