Written by: Tired mum
Tuesday 30 June 2015
Being asked to do a review on a product that I still haven't received!
Buggy by Phil & Teds
Written by: Nathalie J
Sunday 21 June 2015
I bought a p&t explorer buggy nearly 5 years ago. We have had so much use from it. We've even taken it overseas on a number of occasions. It is great to know that I can still buy parts for it although this model has been discontinued. It is still going strong and the only reason why I needed a new wheel is that I ran over it with my car!!!
New rear wheel
Written by: Mar99980
Saturday 06 June 2015
I bought a new wheel to replace my old one which exploded. I was happy with the service/delivery etc. the reason I needed a new wheel is because the tyre pressure on the wheel and rim is different and my wheel exploded when pumping it up. Might be worth looking at changing this?
Super fast delivery
Written by: Emily H
Thursday 04 June 2015
The sun melted one of the wheel wells of my Phil and Ted Sport stroller. No one could fix it locally. Thank goodness the part had not been discontinued. I purchased the stroller back in 2008! I was so pleased that the wheel fit perfectly, but even more impressed that the delivery was so speedy. Less than 10 days!
Dangerous issues with some parts of this pram.
Written by: Elsie
Thursday 21 May 2015
This is not a review, but a letter to Phil and Teds customer service in an attempt to make contact as all other attempts have failed. I have tried emailing the traditional way and they have never replied despite me reporting an extremely dangerous problem with the design of my pram that recently injured my son (not seriously, but he was in pain and had bruising and a graze to his face). I do not intend to take legal action...but many would. I did everything right, ensuring the pram and all accessories were properly assembled and undamaged when I put him in, but the hood just popped off on one side a sprung with a great deal of force...as it does all the time, but this time it hurt my baby. The pram you made hurt my child due to a design flaw that you know about and you still fail to order a recall on this product? Are you waiting for a child to be seriously injured (the hood attachment narrowly missed my son's eye and it hit him hard enough that if it got his eye he definitely would have required hospitalisation, but it could also cause other head injuries). My two friends with the identical pram have the exact same issue and they've had dangerous near misses with their children being injured also. I've written to you about this and got nothing back. I shouldn't have to consider engaging a lawyer to make you take the time to help me out with a solution before my son is injured again. I wish I'd taken photos of my son's bruise and graze to send you, maybe then I'd get a reply? I should add that this is not a new problem related to normal wear and tear, this problem has been there from when the pram was brand new...which you know, as you recalled this pram for that reason in the UK and issued a small attachment for UK customers to partially address the problem, but not to Australian customers...at least not that I heard about. I require a more satisfactory solution than the small attachment anyway as the hood does, and always has popped off during use, not only when folded.
I have several other design related problems with my pram that I would also like to work with you to find a resolution for, but I need for you to contact me. You have my name and email and I would dearly like to hear from someone without a 'no reply' email who will help me fix these problems before my child is seriously injured.
I have no interest in complaining about general wear and tear issues like the tiny tear in my shopping basket as that's too be expected after a while and is entirely acceptable (and easily fixable by me), nor the slight fading on the top of my hood...these things are quite okay...I'm not just someone who complains about everything. I'm only interested in discussing with you the design issues that risk the safety of a child inside the pram, unrelated to age or wear and tear. Please don't write me off just because my pram isn't brand new anymore....these problems have always been there and are not unique to me, I've just never had any luck communicating with you about them and I learned to live with them....until my baby was bruised and bleeding as a result of a poorly thought out design.
Please take responsibility for this and help me so I can continue to enjoy my otherwise great P&T pram that still has many years left in it and looks almost like new due to more or less good design...with some problems.
Thank you. I look forward to hearing from you via email.
Written by: Momof3
Sunday 17 May 2015
We purchased a new tire for our Explorer Sport...shipping was very fast, tire was easy to put on, and we were back jogging in a few days!
Wheels warp too easily & need replacing.
Written by: Elsie
Tuesday 12 May 2015
I bought replacement wheels for my P&T Explorer and I'm pleased to say the wheels are excellent....they are round and tyre-like, therefore, they are good. However, the reason I needed to buy them is a little disappointing for a pram of apparently such high quality. The old hard plastic rear wheels themselves (not just the tyre) had warped to the point they were no longer round and the pram could not be pushed straight. It was a very uncomfortable ride for baby too. The pram had only even been used on even ground and the tyres had never been overinflated and the tyre tread was still very deep...nowhere near needing replacement.
I also bought new rear mudflaps as my old ones had snapped off the ultra flimsy clip that holds them on. Unfortunately they haven't improved these and I don't expect they'll last long before they break too.
In addition to this, I had previously emailed P&T with some general questions that were not answered on their FAQs, I emailed twice and never received a reply. I've heard this is fairly common with P&T, perhaps because they are aware their product fails prematurely and is expensive to repair using their parts so they don't wish to engage with consumers?
So, yes my replacement wheels are good, but they're the same as the previous ones that warped when they weren't that old and should have had heaps of wear left in them, so I expect these will go the same. I love that I can get replacement parts, but maybe if the pram only used top quality components as you would expect for the price, then I wouldn't need to be replacing parts so much?
The design of the fold ensures the handle bar and footrest will be damaged when the pram is folded, unfolded and potentially when stored, therefore P&T sell these parts also, however they only sell the handlebar complete, even though it's only the foam cover that gets badly damaged....money grab perhaps? Fortunately my handy hubby has worked out a better solution here for me.
So yes I will buy P&T wheels again when needed, but only because I've already bought the pram & need to maintain it, but I'll won't buy another P&T pram. Great pram for puting baby in and pushing....until the wheels warp, the handlebar degrades, the footrest gets scratched and broken, the mudflaps snap off with minimal use.
The sunshade on the main seat and the doubles kit never stay on and the main seat sunshade has even popped off while my toddler was sitting in the seat and the parts that should attach to the seat sprung off and his hit little face. He wasn't badly hurt....that time, but P&T never replied to my email about this incident. Please be very careful with this and find a way to anchor your sunshade on so it can't injure your precious baby.....or a better idea, just buy another brand of pram.
Although I recommend buying these wheels if you have a pram that needs wheels, I do not recommend the pram in the first place and therefore that reflects in my answers to the following questionnaire even though it's meant to be about the wheels
Written by: Happy Family
Saturday 09 May 2015
We immediately replaced the warped tire and went for a walk!
fast service but not good quality
Written by: fanny
Friday 01 May 2015
I am happy with the service after i purchase the 2 wheels but i already contacted u about my purchase but never got a reply
i feel that the wheels arent good quality since its my second wheel that i purchase the rim keep bending which results in a change of
wheel i had my previous stroller for 2 years without changing anything on it as i had a second child i change for a tamdem stroller as its easier to get around but not very happy with the replacing the wheel for the second time as it is already an expensive buy this doesnt make me happy thats why the 3stars review
Written by: Chad79
Friday 09 January 2015
I needed a new rim as the original was warped/ damaged causing many flat tyres. After multiple tube repairs / replacements I phoned around locally to see if outlets stocked but they did not have. I finally called phil & teds for a fresh start. Unfortunately it came as a whole wheel and not just the rim so bit more costly but the service was good over the phone and it arrived well. I am back on track with the kids again! Thank you
Written by: MirriGrice
Tuesday 09 December 2014
New tyres = easy to move again! Purchasing the new set of wheels has made our pram like new again. I bought the pram secondhand and discovered the front wheel didn't pivot easily and the back ones were bulging when fully inflated. New tyres have made all of the difference!
Awesome customer service!
Written by: Mercantibaby
Friday 05 December 2014
Great to deal with! A bit of a hiccup on delivery and the representative was quick to help and kept me in the loop. Turns out the problem was with Fed Ex and they did everything in their power to fix the problem instead of leaving me to deal with it even though it had nothing to do with Phil&Ted
Still shipping my purchases to wrong addresses
Written by: Bahm
Thursday 20 November 2014
Delighted the items invoice had my correct shipping address however once they submitted my shipping address to purolator it was WRONG! Delivered again to different address! This is the second time this has happened the first time I never got my replacement item because it was still shipped to the wrong address! This makes me not want to purchase again!
Written by: abbyO
Tuesday 21 October 2014
Purchased a replacement tyre for Explorer pram. New tyre seems fine, although frustrated that original rear tyre failed (pram 4 years old) for no apparent reason.
Written by: Wennon
Thursday 09 October 2014
I bought this product and have to say it came perfectly as described and the after sale is excellent too
just like new
Written by: bbceres
Friday 03 October 2014
I got a second hand phil and ted's double stroller and it's been awesome for my two kids. All we needed was a new wheel and it's "just like new!" This thing is built to last! Thanks P&T!
Written by: Disgruntled
Friday 03 October 2014
When my daughter bought a double buggy with pneumatic tyres, I thought it was a bad move. It was......
At one point she let the tyre pressures drop, and went out with them at low pressure. Needless to say the kerb edges damaged the rims, creating a weak spot on both of the rear wheels. After pumping up the tyres, the rim bead ripped on the outside edge of those wheels. Considering they're made of plastic, hardly surprising. Another piece of bad design is while the tyres are clearly marked with a maximum pressure of 35 PSI, in tiny little raised lettering on the wheels (difficult to make out) it's marked that the maximum pressure the wheel rims can handle is 22 PSI. Potential for more damage issues there, I feel. Recommendation: Ditch the pneumatic tyres, fit solid tyres instead. Less to go wrong, you see. As it was, had my 2 grandchildren stranded at the roadside while I made my way to them, and even THEN the buggy wheels blew out.
Written by: goodbonbon
Wednesday 01 October 2014
I bought this rear wheel and installed it in seconds. I will be getting a spare to keep with me.
The axle was super easy to remove from old wheel.
Does the job!
Written by: Lynne
Friday 26 September 2014
New wheels arrived today (earlier than I thought they would) and after having fitted them, the stroller moves so freely, no wobble! I assume this is what they should have been like when I bought the pram new, but I thought the wobble was because of the way the tyres were blown up. Turns out they've always had a dent on the rims. I just wish I'd realised while the pram was new and I wouldn't have had to fork out $140...
Written by: gabi
Tuesday 23 September 2014
I was happily surprised at how fast the wheel came to my door. It was easy to change but there was a pin hole in the tube and I ended having to go to Canadian tire to get a new one the following day!
Written by: Kati84
Wednesday 17 September 2014
Fast delivery and everything works. Nothing bad to say. Thanks!
It was amazing
Written by: bastet06
Wednesday 17 September 2014
4 days after I bought it...the pram was ready for rock and roll!!!!!!!
Written by: brenwaterys
Tuesday 16 September 2014
While the replacement wheel is working great the underlying reason that I had to replace the wheel is very frustrating. This is the second wheel that I have had go bad due to the rim warping and no longer holding the tire in place. I would think an altered design or a different material should be used in order to prevent this from happening. Otherwise we have been extremely pleased with our Explorer stroller and it works great for our 3 1/2 year old and our 15 month old using the dual seats.
Fantastic and easy to install.
Written by: Crrm
Tuesday 16 September 2014
I had to buy a replacement wheel after rubbing over my pram, happy with the product and how easy it was to replace my broken wheel.
Written by: sandrawati
Monday 15 September 2014
Desperately need spare parts to ensure we can use and enjoy our Sport pram in the future again. Order went smoothly :)
Written by: Mom79
Thursday 04 September 2014
This was our third wheel to have to reorder. The rest of the stroller has been wonderful since our buying it 7 yrs ago, but the quality of the wheels has been aggravating.
Written by: Rob Curtis
Tuesday 02 September 2014
I ordered 1 wheel frame, inner tube and outer tube and was impressed with the delivery speed of 5 working days, especially considering I was notified that the delivery will likely be delayed by a few days due to some issue that was flagged up.
I was then confused when I received the delivery again.
What happens next? I actually live in Finland and was visiting my parents in the UK, which is where both deliveries were made.
Written by: Jenny
Friday 29 August 2014
So happy I went with buying a wheel online and delivered right to my door!!
Doesn't hold air well
Written by: SarahQ
Thursday 28 August 2014
The wheel is easy to put on the carriage, but it doesn't hold air well. I find I have to pump it at least once a week- and my daughter is only 18 pounds and it doesn't get so much use. A bit annoying
Order process easy TAT too long
Written by: olia
Monday 25 August 2014
The wheel is like explained in the showroom. Unfortunately I had to wait very long and packaging was quite poorly.
The only reason why I would buy again is if I need a spare part.
Written by: Whitfriend
Sunday 17 August 2014
As soon as I put air in it; up to the recommended 22 psi - the intertube blew and the wheel deformed. I have been unable to get a response from anyone to replace.
Round, round baby
Written by: CheekyMum
Thursday 31 July 2014
The best feature about this 12 inch wheel was it was round. It fitted perfectly as it was identical to the old wheel. However I was disappointed there wasn't a selection of tyre colours to choose from, or the ability to pick a coloured valve cap, so we could really pimp the kids' ride :)
Great stroller, terrible rims.
Written by: S.B.
Monday 16 September 2013
The stroller is great. It handles well, the kids love it, and it is even cool looking. And I like the real wheels for a smooth ride. But why the terrible plastic rims? The tires bulge out because there is very little lip on the cheap rims. I can figure out why they would skimp on the most important aspect of a good stroller.
Rear wheel blowout . . .
Written by: Brian
Friday 24 May 2013
I have had nothing but good to say about this stroller, it is WONDERFUL and I would NEVER even consider getting a different one, that said, I must share a remarkable story, the reason for my having to replace a rear wheel and axel. I was pumping up the tires yesterday and read that on the outside of the tire it says max. 35 PSI . . . the gauge on my pump said 25 when there was a loud POP and the inner tube had cracked the plastic wheel casing and the inner tube was shredded! Upon further investigation I realized that on the inside of the wheel itself it read "Max 25 PSI"!!! Anyway, thats my story and why I rated this particular part 2 stars. Some uniformity in max PSI would have prevented this disaster. Thanks for having replacement parts readily available. I am still VERY pleased with our Phil and Teds experience overall.