Written by: MirriGrice
Tuesday 09 December 2014
New tyres = easy to move again! Purchasing the new set of wheels has made our pram like new again. I bought the pram secondhand and discovered the front wheel didn't pivot easily and the back ones were bulging when fully inflated. New tyres have made all of the difference!
Awesome customer service!
Written by: Mercantibaby
Friday 05 December 2014
Great to deal with! A bit of a hiccup on delivery and the representative was quick to help and kept me in the loop. Turns out the problem was with Fed Ex and they did everything in their power to fix the problem instead of leaving me to deal with it even though it had nothing to do with Phil&Ted
Still shipping my purchases to wrong addresses
Written by: Bahm
Thursday 20 November 2014
Delighted the items invoice had my correct shipping address however once they submitted my shipping address to purolator it was WRONG! Delivered again to different address! This is the second time this has happened the first time I never got my replacement item because it was still shipped to the wrong address! This makes me not want to purchase again!
Written by: abbyO
Tuesday 21 October 2014
Purchased a replacement tyre for Explorer pram. New tyre seems fine, although frustrated that original rear tyre failed (pram 4 years old) for no apparent reason.
Written by: Wennon
Thursday 09 October 2014
I bought this product and have to say it came perfectly as described and the after sale is excellent too
just like new
Written by: bbceres
Friday 03 October 2014
I got a second hand phil and ted's double stroller and it's been awesome for my two kids. All we needed was a new wheel and it's "just like new!" This thing is built to last! Thanks P&T!
Written by: Disgruntled
Friday 03 October 2014
When my daughter bought a double buggy with pneumatic tyres, I thought it was a bad move. It was......
At one point she let the tyre pressures drop, and went out with them at low pressure. Needless to say the kerb edges damaged the rims, creating a weak spot on both of the rear wheels. After pumping up the tyres, the rim bead ripped on the outside edge of those wheels. Considering they're made of plastic, hardly surprising. Another piece of bad design is while the tyres are clearly marked with a maximum pressure of 35 PSI, in tiny little raised lettering on the wheels (difficult to make out) it's marked that the maximum pressure the wheel rims can handle is 22 PSI. Potential for more damage issues there, I feel. Recommendation: Ditch the pneumatic tyres, fit solid tyres instead. Less to go wrong, you see. As it was, had my 2 grandchildren stranded at the roadside while I made my way to them, and even THEN the buggy wheels blew out.
Written by: goodbonbon
Wednesday 01 October 2014
I bought this rear wheel and installed it in seconds. I will be getting a spare to keep with me.
The axle was super easy to remove from old wheel.
Does the job!
Written by: Lynne
Friday 26 September 2014
New wheels arrived today (earlier than I thought they would) and after having fitted them, the stroller moves so freely, no wobble! I assume this is what they should have been like when I bought the pram new, but I thought the wobble was because of the way the tyres were blown up. Turns out they've always had a dent on the rims. I just wish I'd realised while the pram was new and I wouldn't have had to fork out $140...
Written by: gabi
Tuesday 23 September 2014
I was happily surprised at how fast the wheel came to my door. It was easy to change but there was a pin hole in the tube and I ended having to go to Canadian tire to get a new one the following day!
Written by: Kati84
Wednesday 17 September 2014
Fast delivery and everything works. Nothing bad to say. Thanks!
It was amazing
Written by: bastet06
Wednesday 17 September 2014
4 days after I bought it...the pram was ready for rock and roll!!!!!!!
Written by: brenwaterys
Tuesday 16 September 2014
While the replacement wheel is working great the underlying reason that I had to replace the wheel is very frustrating. This is the second wheel that I have had go bad due to the rim warping and no longer holding the tire in place. I would think an altered design or a different material should be used in order to prevent this from happening. Otherwise we have been extremely pleased with our Explorer stroller and it works great for our 3 1/2 year old and our 15 month old using the dual seats.
Fantastic and easy to install.
Written by: Crrm
Tuesday 16 September 2014
I had to buy a replacement wheel after rubbing over my pram, happy with the product and how easy it was to replace my broken wheel.
Written by: sandrawati
Monday 15 September 2014
Desperately need spare parts to ensure we can use and enjoy our Sport pram in the future again. Order went smoothly :)
Written by: Mom79
Thursday 04 September 2014
This was our third wheel to have to reorder. The rest of the stroller has been wonderful since our buying it 7 yrs ago, but the quality of the wheels has been aggravating.
Written by: Rob Curtis
Tuesday 02 September 2014
I ordered 1 wheel frame, inner tube and outer tube and was impressed with the delivery speed of 5 working days, especially considering I was notified that the delivery will likely be delayed by a few days due to some issue that was flagged up.
I was then confused when I received the delivery again.
What happens next? I actually live in Finland and was visiting my parents in the UK, which is where both deliveries were made.
Written by: Jenny
Friday 29 August 2014
So happy I went with buying a wheel online and delivered right to my door!!
Doesn't hold air well
Written by: SarahQ
Thursday 28 August 2014
The wheel is easy to put on the carriage, but it doesn't hold air well. I find I have to pump it at least once a week- and my daughter is only 18 pounds and it doesn't get so much use. A bit annoying
Order process easy TAT too long
Written by: olia
Monday 25 August 2014
The wheel is like explained in the showroom. Unfortunately I had to wait very long and packaging was quite poorly.
The only reason why I would buy again is if I need a spare part.
Written by: Whitfriend
Sunday 17 August 2014
As soon as I put air in it; up to the recommended 22 psi - the intertube blew and the wheel deformed. I have been unable to get a response from anyone to replace.
Round, round baby
Written by: CheekyMum
Thursday 31 July 2014
The best feature about this 12 inch wheel was it was round. It fitted perfectly as it was identical to the old wheel. However I was disappointed there wasn't a selection of tyre colours to choose from, or the ability to pick a coloured valve cap, so we could really pimp the kids' ride :)
Great stroller, terrible rims.
Written by: S.B.
Monday 16 September 2013
The stroller is great. It handles well, the kids love it, and it is even cool looking. And I like the real wheels for a smooth ride. But why the terrible plastic rims? The tires bulge out because there is very little lip on the cheap rims. I can figure out why they would skimp on the most important aspect of a good stroller.
Rear wheel blowout . . .
Written by: Brian
Friday 24 May 2013
I have had nothing but good to say about this stroller, it is WONDERFUL and I would NEVER even consider getting a different one, that said, I must share a remarkable story, the reason for my having to replace a rear wheel and axel. I was pumping up the tires yesterday and read that on the outside of the tire it says max. 35 PSI . . . the gauge on my pump said 25 when there was a loud POP and the inner tube had cracked the plastic wheel casing and the inner tube was shredded! Upon further investigation I realized that on the inside of the wheel itself it read "Max 25 PSI"!!! Anyway, thats my story and why I rated this particular part 2 stars. Some uniformity in max PSI would have prevented this disaster. Thanks for having replacement parts readily available. I am still VERY pleased with our Phil and Teds experience overall.