It’s voluntary! No one’s asked us to do this, and there have been no incidents to kick it off! We’re continuously improving generations of our products, and in the case of the explorer & hammerhead we’ve figured out how to make the brakes ‘even more robust’ (the original ones passed all the worldwide testing) yet easier to ‘actuate’. Having put that into production we want to make the new mechanism retrospectively available to owners.
Why we’re doing this?
We think it’s a good thing to do! We’ve been surprised we’ve had a few more warranty repairs that we expect on the earlier models due to broken brakes, and some users have suggested that they keep using products with broken brakes. Yikes! Whilst no incident has ensued we’d rather err on the side of caution.
What kind of testing do we do?
- our buggies are tested for 400kms/250 miles on variable terrain for 80 plus hours
- our traveller can cope with frame loading equivalent to 90kg/200lbs
- a weight of 18kg/40lbs has been dropped into each of the metro and escape seats 49,900 times. Phew – exhausted? We are!
Oddly some people have viewed this action negatively. We’re always disappointed when someone does because we think it’s the action of an open, safety & user focused business. And we’re ever hopeful that by being proactive our actions will be judged by the benefit, not the cause!
We’re offering a free frame swap to owners of the early model hammerhead and explorer that were purchased before January 2011. You can order your free frame swap here!