Product Upgrades & Recalls
phil&teds takes product safety and safe use seriously. We take the utmost care in designing products to meet or exceed safety standards all over the world. We are extremely proud of our safety record, and our proactive approach to product management. Sometimes, new concerns arise outside the testing and production framework that require immediate attention. We are proud to make positive, pro-active product improvement measures and if we consider it necessary, then we will recall a product. This is a good thing. Most recalls are "to repair", so most likely if we recall a product, you need simply register online & be sent the new part, for you to fit in your home. We know that your convenience & continued use of the product is important.
At phil&teds safety comes first that's why we pride ourselves on attaining relevant standards for all our products and keeping up to date with legislation in all our markets. The main worldwide recognised standards are the British/European (BSEN), Australian/New Zealand (AS/NZS) and American (ASTM). It is quite a challenge for us to meet or exceed product safety standards in all 50 countries that we operate in.
The following products have required such action:
|07-07-2015||‘phil&teddy’ Teddy Bear - safety advisory||Notice|
|10-04-2014||TS26 (Travel System 26 Car Seat Adaptors) - free replacement||Upgrade|
|14-12-2011||dash stroller - hinge & latch covers||Retro-fit kit|
|17-06-2011||Early-model explorer and hammerhead buggies - free frame swap||Frame swap|
|21-02-2011||metoo highchairs - table clamp sheaths||Retro-fit kit|
|19-01-2011||sport v2 / classic v1 - hinge cover||Repair|
|29-09-2009||tott carseat - belt lock size (safety advisory)||Notice|
|16-08-2008||dash inline buggy - handle mechanism (certain models)||Upgrade|
|01-04-2008||e3 sport v1 - hinge cover||Upgrade|
‘phil&teddy’ Teddy Bear
The ‘phil&teddy’ Teddy Bear was supplied free between 2010 and 2015 as gifts to child patients in Wellington, Christchurch and Waikato Hospitals as part of our sponsorship of a charity.
Tests results show that the bear fuzz may come loose and/or the seam may split exposing the filling material. We wish to avoid any potential risk.
Children should STOP USING their ‘phil&teddy’ Teddy Bear and parents should DISPOSE of the bear.
The ‘phil&teddy’ Teddy Bear is identified as having printed on the bears hospital gown the words “phil&teddy” on the front and “phil&teds” on the back.