Our warranty policy
rights & remedies
We are dedicated to delivering a quality product to all our customers. All of our products are warranted for a minimum of one year from date of purchase against defects in material and workmanship. Selected products may have an extended warranty applicable upon online product registration.
If we determine that the product has a manufacturing fault, we will repair or replace it free of charge to you. The decision to repair or replace is solely at the discretion of phil&teds.
A repair may mean we will send you a self repair kit or send replacement fabric components which you will be required to fit. Due to some parts being discontinued and/or unavailable, replacement parts and product may be subject to minor variations when compared to the faulty part.
what do you require?
It is our requirement that all warranty claims are accompanied by a proof of purchase (sales receipt) to allow verification of the date of purchase. Where proof of purchase is not provided, phil&teds reserves the right to charge a service fee and/or charge for parts replaced/repaired. A return freight charge may apply.
Please retain your Proof of Purchase.
Only the original owner is covered by the manufacturer’s warranty and must have purchased the product from an authorised phil&teds dealer.
what is not covered under warranty?
Our manufacturing warranty does not cover claims resulting from misuse, abnormal use, overloading, general wear and tear, child outgrowing product, not following instructions, transportation damage (including airline or freight damage), poorly maintained product, dropped goods, negligence, second hand product, modified product, colour fading, over inflation, mould, damage to handle foam in use or fabric cuts and tears. Our warranty also does not cover tyre punctures or corrosion to frames or fasteners as a result of atmospheric or environmental conditions.
The warranty is ‘return to base’ and not a free in home service. This means the customer is responsible for any inwards freight charge to return product to a phil&teds representative for warranty or service.
outside of warranty terms?
If your product is outside the one year warranty period or if the fault is not covered by the manufacturer’s warranty, we will happily repair your product where possible for a reasonable charge.
who do I contact?
If your product is less than a year old and subject to a warranty claim please file one through the support section of the phil&teds website. (User registration and sign in required.)
Any consequential loss or damage to any person or property directly or indirectly as a result of using product.
The warranty is only valid in the country of purchase. If you file a warranty claim outside of the country of purchase you will be charged fees by the local provider.
Please note that tyres, inner tubes and foam hand grips are not covered by warranty, except for out of box instances of failure.
general care instructions
Rubber tyres can react with some surfaces (including, but not limited to, vinyl floor coverings, carpets, synthetic laminates, parquet and linoleum) and cause stains. Always stand the stroller on a protective surface when indoors.
help & support