SUPPORT - dash v5 frame - recall to replace
Consistent with our commitment to safety, phil&teds is voluntarily recalling dash v5 buggies with serial numbers in the range fromPTRV0715/0746toPTRV0815/2525- sold August 2015 to March 2016.
If your buggy’s serial number does not start with PTRV0715 or PTRV0815, then you are not affected.
The voluntary recall comes following three non-injury warranty reports worldwide, all where damage to the main hinge - resulted in a potential pinch hazard. No pinching has occurred.
All users with a dash v5 buggy, in the above serial number range, can register to receive a free replacement buggy frame.
The replacement frame will come with simple in-home instructions. A short video below shows the step by step process.
Owners should stop using their dash v5 buggy and fill out the online order form below.
We need to get these frames replaced, so your return to us is very important.
No other phil&teds buggy is affected. We apologise for any inconvenience and thank you for your support.
Please fill in our online contact form to start the process.
Finding your Dash serial number
Recalled frames start withPTRV0715orPTRV0815(PTRV0715/0746 to PTRV0815/2525)
If the serial numbers are unclear,( eg PTRV0715 and PTRV0716) please submit a registration and our team will contact you to advise.
Finding your Dash serial number on the box
Recalled frames start with PTRV0715 or PTRV0815 (PTRV0715/0746 to PTRV0815/2525)
Note: Problems with the form on mobile devices? We suggest using a desktop/laptop or trying an alternative web browser.