Snaps missing both times
Written by: Jacqueline Danielle
01/27/2017 07:58 am
I ordered this for the classic I obtained second hand. The original one was faded and had a tear so I was happy to find a replacement. The order shipped and arrived quickly; however, as I opened the package some of the snaps fell out. The snaps were at the end of the parcel tray where it attaches directly to the frame. Some products have flaws, I get it. Made a warranty claim, which was hassle free, and received a new one in a timely manner. I did not have to return the old one. When I opened the new one I see that this is ALSO missing the same snaps. So again, I am unable to attach the parcel tray to the frame. We shall see what happens on the third try... quite disappointed especially since Phil&Ted's products aren't cheap. I would expect to have less quality control issues.