Product Upgrades & Recalls
phil&teds takes product safety and safe use seriously. We take the utmost care in designing products to meet or exceed safety standards all over the world. We are extremely proud of our safety record, and our proactive approach to product management. Sometimes, new concerns arise outside the testing and production framework that require immediate attention. We are proud to make positive, pro-active product improvement measures and if we consider it necessary, then we will recall a product. This is a good thing. Most recalls are "to repair", so most likely if we recall a product, you need simply register online & be sent the new part, for you to fit in your home. We know that your convenience & continued use of the product is important.
At phil&teds safety comes first that's why we pride ourselves on attaining relevant standards for all our products and keeping up to date with legislation in all our markets. The main worldwide recognised standards are the British/European (BSEN), Australian/New Zealand (AS/NZS) and American (ASTM). It is quite a challenge for us to meet or exceed product safety standards in all 50 countries that we operate in.
The following products have required such action:
|10-04-2014||TS26 (Travel System 26 Car Seat Adaptors) - free replacement||Upgrade|
|17-06-2011||Early-model explorer and hammerhead buggies - free frame swap||Frame swap|
|21-02-2011||metoo highchairs - table clamp sheaths||Retro-fit kit|
|19-01-2011||sport v2 / classic v1 - hinge cover||Repair|
|29-09-2009||tott carseat - belt lock size (safety advisory)||Notice|
|16-08-2008||dash inline buggy - handle mechanism (certain models manufactured in 2008)||Upgrade|
|01-04-2008||e3 sport v1 - hinge cover||Upgrade|
TS26 (Travel System 26 Car Seat Adaptors) – FREE REPLACEMENT
The TS26 Car Seat Adaptors attaches a Maxi Cosi, Cybex, phil&teds Alpha and Mountain Buggy Protect infant car seats to phil&teds hammerhead, black classic, explorer, dot, navigator and navigator with auto stop strollers.
Consistent with our commitment to safety we are making available to all TS26 customers a free replacement TS26.
Our continuous improvement process suggests that the TS26 is brittle at very low temperatures, and could break or crack. We wish to avoid any such incident.
Consumers should CEASE using their TS26 car seat adaptors and register online for a free replacement.
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Only the TS26 travel system is affected and is identifiable by an identification label on the right side adaptor. New and replacement TS26 have an updated label (TS26 2.0) PLUS an additional max load label on both left and right adaptor.
Any queries please contact our trained customer services representatives by email:
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