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Dash v5 frame - recall to replace

Consistent with our commitment to safety, phil&teds is voluntarily recalling dash v5 strollers with serial numbers in the range from PTRV0715/0746 to PTRV0815/2525 - sold August 2015 to March 2016. 

If your stroller’s serial number does not start with PTRV0715 or PTRV0815, then you are not affected.

The voluntary recall comes following three non-injury warranty reports worldwide, all where damage to the main hinge - resulted in a potential pinch hazard. No pinching has occurred.

All users with a dash v5 stroller, in the above serial number range, can register to receive a free replacement stroller frame.

The replacement frame will come with simple in-home instructions. A short video below shows the step by step process.

Owners should stop using their dash v5 stroller and fill out the online order form below.

We need to get these frames replaced, so your product upgrade is very important.

No other phil&teds stroller is affected. We apologize for any inconvenience and thank you for your support. 

Please fill in the form from online form link >   

 

Finding your Dash serial number

Dashv5_how_to_find_serial_number1

Recalled frames start with PTRV0715 or PTRV0815 (PTRV0715/0746 to PTRV0815/2525)

If the serial numbers are unclear,( eg PTRV071and PTRV0716) please submit a registration and our team will contact you to advise.

 

Finding your Dash serial number on the box

Dashv5_how_to_find_serial_number2

Recalled frames start with PTRV0715 or PTRV0815 (PTRV0715/0746 to PTRV0815/2525)

 

 

How to replace the frame (pdf)

 

Note: Problems with the form on mobile devices? We suggest using a desktop/laptop or trying an alternative web browser.