Shipping Policy

1.    Shipping:

phil&teds online will ship throughout most of the world. There are some regions that we are unable to ship to due to prohibitive freight charges including South America and most of Africa. Please note that phil&teds takes no responsibility for the payment of customs duties, import and other such taxes or levies as the freighted product may attract. Payment of such fees remains the responsibility of the purchaser. 

2.    Delivery time frames:

All delivery time frames are estimated, we cannot guarantee delivery within this time frame due to unforeseen circumstances, including customs delays at country borders. Estimated delivery time frames are as follows:

Rest of World: 5-8 business days.  

3. Freight & handling (Shipping) charges:

Rest of World: Orders under US$200 pay US$100, orders between US$201 and $400 pay $200, orders US$401 and over pay US$250

4. Payment Methods: We accept Visa, MasterCard, American Express (for transactions in US Dollars only), PayPal, and phil&teds® gift cards. Your account will be charged at the time your order is placed. We can accept Visa gift cards as long as the funds available cover the cost of the entire order. You cannot pay for an order using two separate payment methods, unless one of those methods is a phil&teds® gift card.

PayPal is a unique way to send money online, to anyone who has an email account. PayPal allows you to shop without sharing any financial information, and is 100% protected against unauthorized payments. You must first have a PayPal account established through www.paypal.com before we can process your order via PayPal.

5. International Transaction Fees: phil&teds® is a New Zealand based company and all credit card and PayPal transactions are made through our bank in New Zealand. As a result, your payment provider of choice may have charged an international transaction fee. We're sorry we are unable to credit/cancel such fees as these are beyond our control